FAQ
About orders and delivery
| Q. | A. |
| I want to cancel my order. | Due to the nature of the system, basically we cannot accept cancellations due to customer convenience. Please note. |
| I forgot to enter the coupon code. Can I apply it later? | Due to the convenience of the system, coupon codes cannot be applied to orders after payment is completed. |
| I want to change my payment method. | The payment method cannot be changed after the payment is completed. Please note. |
| Can you ship overseas? | Delivery is only within Japan. |
| Can I return or exchange an item? | Basically, we cannot accept returns or exchanges for customer convenience. Please note. |
| How long will it take to arrive? | We will ship within 5 business days from the date of your order. |
| Can I specify the delivery date and time of the product? | Since the product will be shipped by click post, the delivery date cannot be specified. We usually ship within 5 business days from the date of your order. |
| Can I post it? | The product will be shipped by click post, so it will be posted by basic post. |
| Can I choose the shipping method? | You cannot choose the shipping method. Basically, we will deliver by click post of Japan Post Group. |
| Do you charge for shipping? | The shipping fee is 250 yen (including tax). (It takes for each order.) |
| Is there a purchase limit? | The purchase limit for one set of "ORIFUSI Moist Face Mask" (5 sheets) is 2 sets (10 sheets in total). |
| How many face masks can fit in one shipping box? | Up to 2 sets (10 sheets) can fit in one box. If you purchase more than 3 sets, there may be multiple shipping boxes. |
| Is there a cosmetic box in the delivery box? | There is no cosmetic box. We consider the environment and use sustainable packaging. |
| Can I purchase additional shipping boxes for gifts? | Shipping boxes can be purchased for 2 boxes for 340 yen. |
| Do you have gift wrapping? | There is no gift wrapping. We apologize for not meeting your expectations. |
| What are the payment methods? | You can pay with Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay, Amazon Pay. |
| Can you issue a receipt? | We will issue it if you can comment at the time of purchase. |
About face masks
| Q. | A. |
| It stains my skin (it's irritating) | If your skin is damaged due to wounds, sunburn, hay fever, etc., you may feel irritation on your skin. (Depending on the damage case) Please refrain from using it once and check the situation before resuming. [Different causes are expected depending on the season] |
| I have blisters on my skin | We recommend that you refrain from using it for a while and see how it goes before resuming. (In some cases, it may occur due to dietary habits or hormone balance, so please stop using it temporarily.) |
| I have itching and redness. | We recommend that you refrain from using it for a while and see how it goes before resuming. (There are many cases in which people with thin skin or after being exposed to UV rays during the day often develop symptoms. We also see similar consultations for people with atopic skin.) | ●For those who want a milder feeling● | Rather than using it at the very beginning of your skin care routine, if you use it after your usual basic skin care lotion to cream), the basic skin care product will be a moderate veil, giving you a mild feel. . In general, the higher the proportion of oil-based ingredients in the cosmetics used first, the milder the feeling of use. Please refrain from using if you feel strong irritation, if you have any abnormalities on your skin, or if any abnormalities appear. |
| <Precautions for use described on the product> | Be careful to check that you have no abnormalities on your skin before using. Do not use if it does not fit your skin. If you experience redness, swelling, itchiness, irritation, color loss (white spots, etc.) or dark spots on your skin during or after use, please discontinue use. If you continue to use it as it is, the symptoms may worsen, so we recommend that you consult a dermatologist. Do not use on areas with an abnormality such as a wound, swelling, or eczema. |
| <Regarding the resumption of use> | When resuming use, apply it to your upper arm, etc., and check that no irritation occurs before using. If skin trouble occurs again, please stop using it as it may not suit your skin. |